Frequently Asked Questions

GENERAL

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Where is your store located?

You can visit us at Burlington Tower, Marasi Drive, Business Bay, Dubai, 00000, United Arab Emirates.

How can I place an order?

To purchase products or services from Wowffer, you need to provide accurate and up-to-date information, including personal details, credit card information, and other payment details. By placing an order with us, you confirm that all the information provided by you is correct, complete, and current and that you have authorization to use the payment methods shared with us.

Do you offer customized products?

Yes, we too offer customized products. However, to learn more or confirm your requirements, you need to reach out to our support team at [email protected].

Who should I contact if I have a complaint?

If you have a complaint, you can simply contact our customer support team at +971524859299

 for quick assistance or email us at [email protected]

Can I see the product before making a purchase?

Yes, simply visit our store to view the product you’re looking to see before making a purchase.

Can I cancel my order?

Yes, you can cancel your order. All you need to do is: give us a call, explain your reason, and our team will do their best to assist you.

DELIVERY

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Do you deliver on holidays?

No, Wowffer does not deliver on Sundays and Public Holidays. Deliveries will resume on the next business day.

Do you deliver anywhere in the UAE?

Yes, we deliver to all areas within the UAE, including:

  • Abu Dhabi
  • Ajman
  • Dubai
  • Fujairah
  • Ras Al Khaimah
  • Sharjah
  • Umm Al Quwain
How many days does it take for order delivery within the UAE?

Orders within the UAE typically take 0-1 working days for delivery. In the rare case that a product is unavailable with the supplier, wowffer.ae reserves the right to cancel the order and refund the payment (if already made), or offer alternative suggestions for a similar product.

Do you offer international delivery?

At this moment, we only deliver within the UAE. We are working on offering international shipping in the future.

Can I change my delivery address after placing the order?

If,for any reason, you need to update your delivery address, please contact our customer support team as soon as possible. We will make changes to the delivery address if the order has not yet been dispatched.

SECURITY

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What warranty services does Wowffer provide?

Wowffer offers warranty services tailored to the product or service you purchase. For more specific information regarding warranty coverage, please get in touch with our support team or check our Warranty Policy.

Do you offer International deliveries?

No, Wowffer currently offers product deliveries only within the UAE.

What information do you collect?

Wowffer gathers the information you provide during registration, along with details obtained from your interactions with our services and visits to our website or affiliated sites. This includes transaction data, such as payment card details, and additional information related to promotions, competitions, feedback, or profile updates. We also analyze customer traffic patterns and site usage to enhance the quality of our services. Rest assured, we collect only the information that is necessary and relevant to deliver the services offered on our platform.

What is your return policy?

Our return policy allows you to return products within a specified period after purchase, provided the item is unused and in its original condition. For more details on return eligibility and the process, please refer to our return policy page or contact our customer support team for assistance.

How can I contact you for a query?

If you have any queries, you can reach out to us through our customer support team. Feel free to contact us via phone +971524859299 or email [email protected], or the contact form on our website, and we’ll be happy to assist you.

PAYMENTS

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How can I refund my purchase?

To request a refund, you must return the item within 15 days of delivery. Refunds will be processed after inspecting the returned product to ensure it meets the return criteria. Please note that delivery and shipping charges are non-refundable and are the customer’s responsibility. Once your return is approved, your refund will be issued to your original method of payment. It may take up to 14 business days for the refund to appear, depending on your bank or payment provider. If the product is defective, return shipping costs will be covered by us.

Will I receive a receipt after placing my order online?

Yes, we send you the receipt in two ways: one will be sent to you online, and the other will be included with your product shipment.

What are the available payment options?

We currently accept the following payment options for order placed on Wowffer :

  • Cash on Delivery
  • Credit/Debit Card
Is the payment method safe on Wowffer?

Yes, your payment is completely safe on wowffer.ae. We use secure encryption technology to protect your payment details, so you can shop with confidence knowing your information is safe with us.

What if my payment fails?

If your payment fails, you will be notified immediately. You can try to reprocess your payment using a different method or contact our customer support team for assistance.