Terms and Conditions
Your use of the website www.wowffer.ae owned and operated by WOWFFER (referred to as the “Site”), and our services (including phone orders, online purchases, and inquiries from www.wowffer.ae ) is governed by the policies, terms, and conditions outlined below. Please read this information carefully, and check back periodically for updates, as Wowffer regularly maintains and updates the website.
By using this site or submitting an order for products or services, you acknowledge and agree to comply with these Terms and Conditions. This applies whether you are acting individually or on behalf of a business entity. The term “Customer” refers to the individual or entity placing the order. If you do not agree with these Terms and Conditions, please refrain from using this site or submitting any orders.
General Terms & Conditions
- Product Accuracy: Customer acknowledges that Wowffer is not liable for mismatched product images or inaccuracies in product descriptions. Wowffer reserves the right to change products, services, and specifications, and the items listed on the site may not always be current. It is the customer’s responsibility to confirm the specifications of products at the time of purchase. Wowffer is only responsible for the products listed on the order invoice.
- Sales Representatives: Sales representatives are not authorized to make representations or guarantees regarding products or services that go beyond these Terms and Conditions or the product warranty. Any additional terms must be confirmed in writing and signed by an authorized officer of Wowffer.
- Individual Product Treatment: In the case of multi-item purchases, each product will be handled individually. Defects, replacements, or cancellations of one item do not void the entire order. Each item will be treated separately for warranty or refund purposes, unless specified otherwise in the initial invoice.
- Shipping Costs: Shipping costs and expenses are non-refundable once items have been processed and shipped. Customers should carefully review their email confirmations to ensure accuracy in shipping details, billing, and purchased items. If you do not receive a confirmation or notice discrepancies, contact us promptly to confirm the order. Multiple submissions of an order will result in the customer being liable for restocking and additional shipping fees.
- Shipping Fees: Wowffer offers free nationwide shipping across United Arab Emirates.
- Shipping Delays: Wowffer is not responsible for shipping delays caused by the shipping agent, including but not limited to natural disasters, weather conditions, or other unforeseen circumstances.
- Account Confidentiality: Customers are responsible for maintaining the confidentiality of their account information.
Web Ordering & Online Security
Protecting your personal information is a priority for Wowffer. We have implemented measures to ensure that your personal and financial information remains safe when making online purchases.
We use Secure Sockets Layer (SSL) technology to encrypt and protect your online ordering process. We never sell or share your information with third parties. However, some browsers or firewalls may restrict access to secure servers. If you encounter any issues, please contact us at [email protected] or call directly at +971 44512299 to place your order.
Trademarks
All trademarks and registered trademarks displayed on the Wowffer website are the property of BIZNET TRADING CO LLC. These trademarks are not intended to imply any endorsement or affiliation between Wowffer and the respective companies.
Placing an Order
To purchase products or services from Wowffer, you must provide accurate personal information, including payment details. By submitting this information, you confirm that it is correct, complete, and up-to-date. You also confirm that you have permission to use the financial accounts provided for the purchase.
You are responsible for paying all associated shipping, handling, and tax charges related to your purchases.
Delivery Policy
Wowffer ships products within the UAE. For more information, please contact our customer service team at [email protected].
Products are securely packaged in company premises before being handed to our shipping/courier partners. Parcel tracking numbers will be provided via SMS or email.
We reserve the right to charge fees for address changes once an order has been processed and shipped. If an incorrect address is provided, customers will be responsible for covering the costs incurred to reroute the package. By placing an order, you authorize Wowffer to charge your card for any applicable rerouting fees.
Shipping Delays
Once an order has shipped, it is the responsibility of the courier to ensure delivery. Wowffer cannot prevent or influence the delivery. If a shipment is lost, it is the courier’s responsibility to track and locate the package.
In case of a lost shipment, Wowffer will not replace the product until the courier confirms it is lost. We also require a signature upon delivery, and delays may occur if no one is available to sign. If the package is returned due to lack of signature or incorrect address, you will be charged for reshipping.
Pricing & Typographical Errors
Wowffer prices are subject to change without notice. We strive for accuracy, but errors may occur due to pricing or technical mistakes. If an item is listed incorrectly, we reserve the right to cancel or adjust the order. If a price discrepancy occurs, we will refund any overcharge.
We do not match competitor pricing or offer price protection, and price changes after purchase will not be refunded.
Order Acceptance
Order confirmation does not guarantee approval. Wowffer reserves the right to accept or decline orders after receipt.
Not For Resale
Products purchased are for personal use only and not for resale or redistribution.
Governing Law
This agreement and all sales at Wowffer will be governed by the laws of the United Arab Emirates.
Wowffer.ae Trademarks
You cannot use Wowffer trademarks or similar names for domain registrations.
Disclaimer & Limitation of Liability
Wowffer liability is limited to the product’s purchase price. We are not responsible for direct, indirect, or consequential damages.
Website Disclaimer
The www.wowffer.ae website and materials are provided “as is.” We make no warranties regarding the operation or content of the site, and we are not liable for any resulting damages.
Title Transfer
Ownership of products transfers once full payment is made. Wowffer maintains title until that point.
Order Limitations and Refusal Rights
Return & Refund Policy
We offer 15 days return window with a 10% restocking fee of Invoice value if the product is unopened, otherwise if opened we will not refund the item. In case of order cancellation due to change of mind within 15 days by the client, we refund payment and accept the return if the package is in its original packaging i.e sealed and unopened box. After shipping the product full refunds are acceptable only if:
- Product is damaged
- Product has manufacturing defect
- Different Product delivered than what has been ordered
Errors, Inaccuracies & Omissions
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law. No specified update or refresh date applied in the Service should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Indemnification
You agree to indemnify, defend, and hold harmless Wowffer, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Limitation of Liability
In no case shall Wowffer managed by WOWFFER, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Dispute Resolution
Any dispute or claim related to the Terms of Service or the Service shall be resolved by arbitration in accordance with the rules of the Dubai International Arbitration Centre. The arbitration proceedings will be conducted in English, and the location of the arbitration will be Dubai, United Arab Emirates.
Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms of Service and shall not affect the validity and enforceability of the remaining provisions.
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Changes to Terms of Service
You can look up the latest version of the Terms of Service at any time here.
By publishing updates and modifications on our website, we retain the right, at our sole discretion, to amend, replace, or update any portion of these Terms of Service. It is your duty to periodically check our website for updates. Acceptance of any modifications to these Terms of Service is shown by your continued use of or access to our website or the Service after they are posted.
Other Applicable Terms
Privacy Policy: You should refer to Wowffer Privacy Policy Statement to understand how Wowffer collects, uses and discloses your personal information.
Contact Information
Address:Burlington Tower, Marasi Drive, Business Bay, Dubai, 00000, United Arab Emirates
E-Mail: [email protected]
Phone: +971 44512299
Contact Form: Contact
Customer service: Monday to Saturday, 9AM to 7PM