Warranty Policy

Coverage:

Wowffer provides one-year warranty from the date of purchase, unless stated otherwise. This warranty covers defects in materials and workmanship (Refer Exclusions). Warranty coverage starts from the original date of purchase indicated on your invoice. It specifically covers handsets, handheld devices, cameras, and laptops; however, it does not extend to accessories such as batteries, chargers, covers, or any other accompanying items.

Exclusions:

Misuse, including instances where the product is not used for its intended purpose or if the cover is opened by a unauthorized individual.
External or Internal Damage resulting from drops, exposure to water or other liquids, even if the product is labeled as waterproof or water-resistant.
Repairs conducted by unauthorized service centers/shops or any attempts at self-repair.
Damage to the cover due to excessive wear and tear, improper ventilation, or exposure to other unusual elements.
Damage caused by the use of any third party software or application.
The Warranty does not cover any type of breakages/ damages including the screen/ display breakages/ Screen issues of whatsoever nature.

Warranty Claim Process:

To make a warranty claim, please contact our customer service team through [email protected] and share your proof of purchase and description of the issue.
Upon receiving your email, we will provide you with a Return Merchandise Authorization (R.M.A.) Number and our customer support team will coordinate the pickup of the item from your location.
Ensure that you return the entire defective product with all accessories, including the original box, as missing items may hinder the warranty process.

Repair or Replacement: If the issue is covered by the warranty, we will either repair or replace the product at our discretion. If a replacement is necessary, we will replace with a new product of equal or similar value.

Limitation of Liability: Our liability under this warranty policy is limited to the cost of the product purchased. In no event shall wowffer.ae be liable for any incidental or consequential damages.

Pick up and drop of Service is free in U.A.E:

The pick-up and drop-off services for warranty assessments and services are provided at no cost. However, any applicable taxes, import/export duties, charges related to customs clearance, or other expenses beyond the transportation cost will be the responsibility of the customer.

Warranty Service Time:

Our standard service time is 3 to 5 days, which may extend up to an additional 14 days based on the identified fault in the product. We will communicate the required time for servicing your device once we have the product back in our service facility.

Manufacturer Warranty:

For products covered under manufacturer warranty, please refer to the manufacturer’s terms and conditions. Clients are required to contact the manufacturer’s service center directly to avail themselves of warranty services for products under a 1-year manufacturer warranty.

For any questions or concerns related to our warranty policy, please feel free to contact our customer service team at [email protected] to assist you and address your inquiries.